2018 Lifeworks

Annual Report

DO MORE than you ever thought possible.

Our Mission

To serve our community and people with disabilities
as we live and work together

Who We Are

About Lifeworks

Since 1965, Lifeworks Services Inc. has been a champion for inclusion in Minnesota. Lifeworks was founded by families who recognized the importance of advocacy and removing barriers for people with disabilities to be part of the community.

As an industry leader, Lifeworks continues our commitment to self-determined support, careers with competitive wages, and developing innovative opportunities that enhance everyday lives.

Fiscal Services

Lifeworks offers Fiscal Support Services to individuals and families who want to be in charge of their care and services.


For 35 years, Lifeworks has worked to remove barriers and increase access to opportunities, leading to a more diverse and inclusive workforce in Minnesota.

Day Services

Lifeworks provides opportunities for people to explore interests, develop skills, and connect with the community.

Lifeworks Impact by the Numbers



People served


New job placements


Individuals supported on the job


Individuals participated in Lifeworks bands and choirs


Lifeworks 2018 Annual Report

Stories of Success

Read some of our most noteworthy stories from 2018

View Financials

Review our latest financial information and learn more about our supporters

Relive 2018

See pictures of individuals making positive impacts across Minnesota

Finding Career Fulfillment

Kari Lawrence

As a call center representative for Mayo Clinic Health System, Kari Lawrence answers about 100 phone calls each day from patients calling in the southwest region. Combined with more than 40 others on her team based in Mankato, they collectively take between 20,000 and 25,000 calls each week.

“The majority of the calls are people calling in to schedule appointments,” Lawrence said. “Sometimes they have questions or concerns and if we can’t answer them, we make sure we get them to the right people. Sometimes that means messaging doctors, sometimes that means talking to nurses.”

With more than 20 clinics in the local district, Lawrence needs to be resourceful and have a broad knowledge base to do her job well. When she started her position last summer, the first month was a challenge.

Solving the Puzzle

Alex Koon and Calder Jordan

“Each new document is like a puzzle to be solved,” says Alex Koon, legal operations specialist with Travelers in St. Paul, Minnesota. “I’m very analytical and observant – it’s very easy for me to learn and memorize rules.”

Centralizing this function helps Travelers better support its claim legal staff counsel organization with greater efficiency, accuracy, and organization. Travelers’ legal teams across the country are now able to access documents quickly, and the employees in our claim staff counsel offices can focus on the legal issues.

To help staff these two Business Resource Centers – the other one is in Hartford, Conn. – Travelers partnered with Lifeworks Services to develop a customized program where candidates were screened, interviewed, and initially hired by Lifeworks for an eight-week training period.

Improving Productivity and Creating Community

Midwest Rubber

For Nicole Laufers, one of the four Lifeworks associates at Midwest Rubber, this position has allowed her to make tremendous strides, both personally and professionally.

Prior to joining the Midwest Rubber crew, Laufers had never stayed in one role or organization for very long.

When she initially was hired, Laufers had a difficult time transitioning from a recreation-based program to working every day.

“She’s night and day from the day that she started here and where she is today,” said Lifeworks Job Coach Kristina Skiles. “I am so proud of that girl. She’s pretty excited to say that she’s been here a year. It’s huge for her and her family.”




  • Fiscal Support & In-Home Services - 81%
  • Employment and Community Services - 11%
  • Center-Based Services - 7%
  • Contributions, Grants and Other - 1%


  • Fiscal Support & In-Home Services - 74%
  • Employment and Community Services - 10%
  • Center-Based Services - 7%
  • Administration and Development - 9%
Every donation, large and small, from foundations, businesses, and individuals allows Lifeworks to support inclusion for people with disabilities. Because of your financial contributions and relationships with Lifeworks, we are able to provide innovative and progressive programs that promote independence and make a difference in our community every day.

-The Lifeworks Executive Leadership Team and Board of Directors

Our Team

Our team is comprised of strong leaders with the expertise to help Lifeworks deliver high-quality, innovative services.

Relive the Moment

Great moments from 2018